Shipping policy

Shipping Policy

Shipping Information

At Vape Store Surat, we are committed to providing a smooth and reliable shipping experience. We work to ensure that all orders are processed and dispatched promptly while maintaining secure packaging and timely delivery.

Order Processing

  • Orders are typically processed within 24–48 business hours after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, tracking information will be provided where available.

Delivery Time

Estimated delivery times may vary depending on the destination and courier service.

  • Surat: 1–3 Business Days

  • Gujarat: 2–5 Business Days

  • Other Locations: 3–7 Business Days

Delivery timelines are estimates and may be affected by courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed. Promotional free shipping offers may be available on selected orders.

Order Tracking

Customers will receive shipping confirmation once an order has been dispatched. Tracking details will be provided when available to help monitor delivery progress.

Address Accuracy

Please ensure that all shipping information is accurate and complete at the time of placing an order. Vape Store Surat is not responsible for delays or delivery issues resulting from incorrect address information provided by the customer.

Damaged or Missing Packages

If your package arrives damaged or if any items are missing, please contact our customer support team within 24 hours of delivery. Supporting photographs of the package and products may be required for review.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including courier disruptions, severe weather, holidays, or regional service interruptions.

Customer Support

If you have questions regarding your shipment, delivery status, or order information, please contact our support team. We will do our best to assist you and provide timely updates regarding your order.

Thank you for choosing Vape Store Surat.